The claims will be handle in accordance to our website returns policy and the clause No. 40/1964.
Every purchaser has the right to return the mineral in 14 days period without mentioning the reasons. The seller is obliged to return full amount for the mineral but not the price for transport.
The purchaser is obliged to check any possible damage caused by transport when over handing goods. If he finds any he is obliged to refuse the goods and draw up the official report with forwarder and inform us immediately by phone or email.
The purchaser is obliged to check the goods after unpacking. If he finds any damage he is obliged to inform us promptly by email. If the mineral was damaged inside the wrapping enclose digital documentation.
PLEASE NOTE THAT IF WE DO NOT RECEIVE WRITTEN NOTIFICATION OF YOUR INTENTION TO RETURN THE SPECIMEN WITHIN THE 14 DAY GRACE PERIOD, WE WILL BE UNABLE TO ACCEPT THE RETURN.
The goods has to be return immediately after notifying us of its return.
The mineral has to be packed the same way as it was delivered. All fragile minerals are carefully wrapped into the thick layer of toilet paper and bubbles and placed into a small box. There should be at least 2cm of padding around each item. The box with specimen is placed into a postage box. To avoid any damage during the transit there should be at least 4cm of padding between the boxes. Bubble wrap or scrunched newspaper are the best to use as padding. There should be no possible movement within the box once packed. The other minerals(agates) are packed same way but only in one box. If the original box is damaged by transport use the new one. If the specimen will be damaged on return due to wrong wrapping we won't be able to refund you.
Please insure the package for the full value of the specimen(s) being returned; as you are responsible for the full value of the items should they be lost or damaged during return transit.
It is not possible to return the goods for cash on delivery. In such case we will not over hand the shipment.
Post the box to:
|Nábřeží Dukelských hrdinů 2269|
|75661 Rožnov pod Radhoštěm|
|Telephone: +420 571 657 766|
Please note that you are responsible for all postage costs related to the return of a specimen to us.
All monies paid for the specimens will be refunded within 30 days of the notice of cancellation upon receipt of the returned specimen on time, and in good condition.
When buying the minerals in our company the purchaser is obliged to check the goods immediately. We will not accept any further claims.